How can you contact The Second Mortgage Company?
Call 0800 083 1593 or email info@thesecondmortgagecompany.co.uk. Lines are open Monday to Friday, 9am to 5.30pm. Use these details for a general question. Do not send account numbers, identity documents or other sensitive financial papers by email. For a lending enquiry, use the Get a quote form instead of describing your finances here.
- Phone
- 0800 083 1593
- Opening hours
- Monday to Friday, 9am to 5.30pm
- Registered address
- Unit 6, Riverside Business Centre, Brighton Rd, Shoreham-by-Sea BN43 6RE
Enquiries are accepted from across the United Kingdom, including Northern Ireland. For a lending enquiry rather than a general question, start an enquiry.
What information should you include in a general enquiry?
A general enquiry by phone or email should include only a name, a preferred way to be reached and a short description of the question. Account numbers, identity documents, bank details, income figures, loan balances or other sensitive documents should not be sent by email. Lending details belong in the quote journey, not in a general message.
Read the privacy information before sending personal details if you want to see how they are used.
How do you make a complaint?
You can raise a complaint by calling 0800 083 1593 or emailing info@thesecondmortgagecompany.co.uk during opening hours. Where a complaint concerns a regulated firm and cannot be resolved directly, the Financial Ombudsman Service offers an independent escalation route for eligible complaints.
See the Financial Ombudsman Service for general guidance on how and when a complaint can be escalated externally.
Phone and email are shown as ordinary selectable text. For a lending enquiry, start an enquiry.
Frequently asked questions
Where do I start a lending enquiry?
For a lending enquiry, the Get a quote form is the appropriate starting point rather than a general phone call or email. The form is sent to Loans Warehouse for assessment, and Loans Warehouse contacts the applicant.
Can I send financial documents by email?
No. Do not send sensitive financial documents, account numbers, identity documents or income information by email. Anything of that nature should be handled through the appropriate stage of an enquiry with Loans Warehouse, not sent as a general email to this contact address.
How do I make a complaint?
Raise a complaint by calling 0800 083 1593 or emailing info@thesecondmortgagecompany.co.uk during opening hours, Monday to Friday, 9am to 5.30pm. Where a complaint concerns a regulated firm and remains unresolved, the Financial Ombudsman Service provides an independent escalation route for eligible complaints.
Where can I read the privacy notice?
The privacy policy is published on the privacy page, linked from this page and from the footer of every page on this site. It explains what The Second Mortgage Company and Loans Warehouse collect, why, and how to exercise your data rights.
Who handles advice and credit checks?
Loans Warehouse contacts applicants and handles advice, assessment and credit checks. The Second Mortgage Company itself does not provide regulated advice or carry out credit checks. See the about page for a fuller explanation of this relationship.